Contact Us

Questions about an order, sizing, or which piece to choose? We're happy to help. The fastest way to reach us is WhatsApp, and we usually reply within a few hours during support hours.

Get in touch

WhatsApp & phone: 0300 0864401 (tap to chat)
Email: glowwithnaz.help@gmail.com
Support hours: Every day, 8:00 AM – 10:00 PM (PKT)
Based in: Club Road, Hasilpur, District Bahawalpur. We are an online-only store and deliver across Pakistan.

When you message us about an order, please include your order number and the phone number used at checkout so we can help faster.

Delivery

Processing: Orders are checked and packed within 1–2 business days.
Delivery time: 3–5 business days after dispatch, anywhere in Pakistan. No dispatch or delivery on Sundays and public holidays.
Delivery charges: PKR 199. Free delivery on orders of PKR 2,999 and above.
Cash on Delivery: Available in most cities. You can also pay by bank transfer, Easypaisa or JazzCash.
Tracking: Your tracking number is sent by SMS/WhatsApp after dispatch. You can also use our Track Order page.

Returns & exchanges

Damaged or wrong item: Contact us within 3 days of delivery with your order number and photos. An unboxing video helps us resolve your claim quickly.
Exchanges are for damaged or incorrect items only. Items must be unused and in original Glow With Naz packaging.
We can't accept returns for change of mind, color or design preference, or opened earrings (for hygiene reasons). Sale and clearance items are final sale.
Refunds are given only if a replacement isn't available, by bank transfer, Easypaisa or JazzCash, within 7–10 business days.
Cancel or change an order within 2 hours of placing it by messaging us on WhatsApp.